Policies

Shopping

Here are a few informations about the possible ways to pay when shopping at Allergy Menu. Paypal is a secure électronic transaction mode known wold wide for its security for customers like you. Paypall protects buyers against non-authorized payments from their accounts. Plus, thanks to Paypal’s buyer’s protection, your purchase can be covered up to $1000. You can buy in complete serurity on our web site.

If you prefer to pay your purchase by check or money, please be advised that you need to place your order by phone. Your order will leave our warehouse only after we have recieved the payment.

Return

If, for any particular reason, you wish to return some merchandise, please contact us at 450-939-4891 with your bill number on hand so that we can find a solution to your problem.

Transport

We use Canada Post for our delivery service to you. We do our best for you to receive your order within 5 to 10 buisiness days after placing your order. The transport costs are based on the weight and volume of the items included in your order. Your satisfaction is our priority. If you ever receive a dammaged box, please contact us as soon as possible so that we can find a good solution. If your are ordering from out of Canada, please be advised that the custom costs are at your charge and that we are not responsable for the delay that customs may cause.

Responsability

Allergy Menu wishes to confirm that we have made all of the appropriate reserches to protect our allergic customers from the allergens mentionned in this website. For the companies that chose not to put the allergen information on their packaging, we have written comfirmations from reprentatives of these companies for all of the allergen informations. Under no circomstance, Allergy Menu should be held responsable for the ingredients of the products that we sell. No package is being opened inside our warehouse , so no cross-contamination is possible. If your allergy level is extremely high and you prefer receiving a written comfirmation from our suppliers for yourself, we encourage you to do so and hope that you can be reassured.